Compli-Tech Privacy Policy

Privacy Notice

Effective Date: March 23, 2025
Company Name: Compli-Tech
Company Registration Number: 112483764
Website: www.compli-tech.co.za
Email: info@compli-tech.co.za
Address: 18 Hout Street, Paarl, WCP 7646, South Africa

Introduction

At Compli-Tech ("we," "us," "our"), we value and respect your privacy. This Privacy Notice outlines how we collect, use, store, and protect your personal information in compliance with applicable laws.

Scope of this Privacy Notice

This policy applies to individuals who interact with us through various means, including:

  • Engaging our services
  • Visiting our website
  • Visiting our offices or contacting us via email or telephone

Our Commitment to Privacy

We will:

  • Process personal information in compliance with applicable laws.
  • Not disclose personal information to third parties unless necessary for business operations or with your prior consent.
  • Ensure that all persons with access to personal information are bound by confidentiality agreements.
  • Implement reasonable security measures to protect personal information from unauthorized access, loss, or destruction.

Types of Personal Information We Collect

We process and store personal information as required by the Protection of Personal Information Act (POPIA). This includes:

Clients

  • Name and surname
  • Identity or passport numbers
  • Contact details (phone, email)
  • Physical and postal address
  • Financial information

Visitors and Public

  • Name and surname
  • Contact details (phone, email)

Service Providers

  • Name and surname
  • Company registration numbers
  • Contact details (phone, email)

Legal Basis for Processing Personal Information

We process personal information based on the following legal grounds:

  • Consent: When you explicitly agree to our data processing practices.
  • Legitimate Interests: When processing is necessary to protect your interests or for our business operations.
  • Contractual Obligation: When processing is required to deliver our products or services.
  • Legal Obligation: When processing is required by law or regulations.

How We Use Your Personal Information

We use personal information for the following purposes:

  • Access Control: To facilitate access to our premises.
  • Service Delivery: To provide products and services, process payments, and manage promotions.
  • Business Operations: Internal audits, accounting, and business planning.
  • Communication: To respond to inquiries, provide updates, and conduct surveys.
  • Marketing & Advertising: To send relevant marketing communications.

Sharing of Personal Information

We may share your personal information with:

  • Other divisions within our corporate group
  • Service providers assisting in delivering our products and services
  • Survey and customer satisfaction agencies
  • Debt collection and legal enforcement entities
  • Regulatory bodies and law enforcement agencies
  • Any acquiring entity in the event of a company reorganization or sale

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice and in compliance with applicable laws.

Your Rights Under POPIA

You have the following rights:

  • Access personal information we hold about you
  • Request corrections to inaccurate data
  • Restrict or object to data processing
  • Request deletion of personal information
  • Withdraw consent for data processing

To exercise these rights, contact us at info@compli-tech.co.za. Verification of identity may be required to process such requests.

Information Security Measures

We take data protection seriously and implement the following measures:

  • Secure data storage systems with updated firewalls
  • Regular firmware and software updates
  • Password-protected and encrypted network security
  • Restricted document access
  • System monitoring to detect breaches
  • Regular patch maintenance and firewall protection
  • Frequent security audits
  • Two-factor authentication for email access

Maintaining Accurate Information

We strive to ensure the accuracy and completeness of personal information. Users can review and update their details by contacting us at info@compli-tech.co.za.

Contacting the Information Regulator (South Africa)

For complaints or further assistance, contact:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
General Enquiries: enquiries@inforegulator.org.za
PAIA Complaints: PAIAComplaints@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za

This Privacy Notice is effective as of March 23, 2025 and may be updated periodically to reflect changes in legal or business requirements.